In the course of digital transformation, all our lives have changed considerably. First and foremost, everything has become MORE (except time and money): There are more and more Internet-enabled devices, more users, more software, more management, more content, more applications, more transactions, more communication. This is also reflected in the websites on the internet: The simple Web 1.0 was followed by a social media wave ("Web 2.0"), then internet presences had to become “multi-sited” and extend their networking more and more, for example to customers, partners and employees.

In 2019, the basic requirements of a site included applications, content shops, management, CRM, search, e-mail, chat, analytics, marketing, automation, intranet, social media, ERP, forms, payment, self-service, etc., etc.- A CMS can only provide all this if it has a cloud in its back pocket. Therefore the second important trend is:

In 2020, a website will no longer require a content management system to be installed; instead, it will come as a service, making it much easier to handle for companies. This also saves an enormous amount of time and money, both in terms of installation and system administration, and is therefore just as secure as running it in your own data center, presumably even more secure. Not to mention the unlimited scalability and having to pay only for what is actually used (“pay per use”).

In order to be able to benefit from all the advantages of the cloud - which are reasonably well known and need not be listed here - the CMS should not be hosted in the private cloud but be integrated into a real cloud stack. Only this allows for easy orchestration of services and the well-known high availability.

Concentration on the customer is a constant trend that needs to be taken into account even in 2020 if you want to be economically successful. The problem with content management is that the systems are written by developers who think like developers (and not like users). Even power users in marketing like to get involved in the development of a CMS, the needs of “normal” users can get lost there.

Therefore, when choosing a new CMS, two important factors cannot be ignored: The necessary learning effort for the users, who have different skills, as well as their later collaboration, which will take place via the system. Good usability of a CMS is characterized by features like WYSIWYG editing and autosaving, low training effort, a modular structure provided by offering building blocks or widgets, easy extensibility, drag-and-drop editing, real-time collaboration and the greatest possible fun factor for the editors.

Frameworks, together with the cloud, provide a stable basis for building websites. They save time and costs, bring developers faster to their goals through prefabrication, shorten the time to market, lower project costs, reduce the amount of code and thus also the number of errors.

Many experts believe that the Bootstrap CSS framework is the tool of preference here. It includes HTML- and CSS-based design templates for typography, forms, buttons, tables, grid systems, navigation and other interface design elements as well as additional, optional JavaScript extensions. This is important because JavaScript has become more popular among developers than Phython, Java, PHP and the various C derivatives.

Speed is everything in IT – even users have already experienced trouble or stress due to slow websites. Studies show us that 71 percent of all users are regularly annoyed when websites react with a delay. 40 percent even decide never to visit a specific website again in such a case. To increase the conversion rate, websites must load in less than 2.4 seconds - each additional second reduces the rate.

To distribute content globally and with the lowest possible latency, enterprises no longer need to invest in their own infrastructure. Content Delivery Networks take over the job. These are networks of edge servers responsible for delivering content to users and streaming applications. With services such as Amazon’s CloudFront CDN, optimal and fail-safe web performance can be achieved worldwide, even during load peaks, and at a fair, consumption-based price. A good CMS needs to be able to connect to a CDN and make use of its scalable storage and delivery capabilities.

Digital marketing plays a key role in enterprises. Among other things, relevant product and company information should always be available to the user in an up-to-date form. Digital asset management, lead generation and conversion tracking are further challenges. Customers should be able to be addressed at any time and through a wide variety of channels, and their needs and wishes should be identified and satisfied as quickly as possible.

To achieve this, a website must be equipped with comprehensive functionalities and offer landing pages, CRM integration, campaign management and social media integrations. All of this is aimed at the highest possible level of personalization, and tailored communication to actively involve the customer. To achieve this, a CMS is required to be able to recognize and react to time zone, location, the end device used and, last but not least, the click behavior of the user.

Security exploits are a constant threat to websites and their CMS. WordPress is by far the most hacked system, but all other CMS are also under constant fire. To withstand this, a CMS must meet the highest standards of data protection. Certified procedures for securing the frameworks and automatic updates for zero maintenance should be just as natural as remote access available exclusively as a service (“serverless”). Two further cornerstones of any CMS security strategy are access control and the encryption of confidential data - both when storing and transmitting data.

Search engine optimization (SEO) ensures that websites on the Internet are easily found. The work can be done by Search Engine Marketing (SEM) agencies, or users themselves can carry out the so-called on- and off-page optimization in the CMS. With the right CMS, a website can be easily optimized for search engines step by step.

Virtually all modern systems maintain meta-attributes automatically. In addition to the title of a website, these include a description and keywords. The CMS should also support semantic markup and consider the names of images and other assets as well as mobile frameworks.

eCommerce websites are a science in itself, for example, the delivery of beverages within an hour - to name just one example among many - places enormous demands on logistics. Suppliers, partners and customers have to be connected in multiple ways, and in addition, extensive content needs to be offered. Product descriptions, recipes, use cases or gift ideas are conceivable. In addition, there are sometimes extensive commenting functions - today, users also act as editors, for example when evaluating a product or service.

Here, the CMS must ensure that the front end of the shop is seamlessly connected to the centrally stored content. It is necessary to be able to manage the interaction with a web application or a shop system via an API and to manage products as assets. An internal search function as well as SEO is a requirement to be met by the CMS.

The compliance requirements for companies are constantly increasing, which must also be reflected in the CMS. By means of certificates it is possible to prove whether a system handles data in a legally compliant manner, such as ISO 27001, SOC 1/SSAE 16/ISAE 3402, and PCI DSS Level 1.

Compliance requirements can be met relatively easily, for example by hosting the CMS at Amazon Web Services. This automatically means that it has already successfully completed several certifications. In addition, practically all the trends mentioned can be countered with new technologies and functions such as Jamstack, Serverless & Microservices.